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Account · Where do I start after signing up?

Open your Dashboard to see credits, then launch Studio. A short welcome guide appears on first visit. Verify your email if prompted — Studio requires a verified account. Learn more →

Account · How do I verify my email?

Check your inbox for the RTAS verification link. If it expired, use Check email / resend from the auth flow. Unverified accounts cannot open Studio or Dashboard. Learn more →

Account · I cannot sign in

Confirm you are using the same method you registered with (email/password vs Google). Password accounts cannot be silently taken over by Google. Use Forgot password if needed. Learn more →

Billing · What plans are available?

Tester $5 · 30 seconds · 5 days. Standard $89/mo · 2000 seconds. Premium 4K $249/mo · 2000 seconds. Checkout is processed by Paddle as Merchant of Record when live. Learn more →

Billing · How do renewals and invoices work?

Paid subscriptions renew on the billing cycle shown in Dashboard. Invoices and purchase history appear under Billing when your payment provider has recorded them — we never invent invoice rows. Learn more →

Billing · Where is the refund policy?

See the Refund Policy page. Refunds for MoR purchases follow Paddle’s process plus our published policy. Learn more →

Credits · What is a credit?

1 credit equals 1 second of finished video. Your plan grants a credit pool that expires at the end of the billing period (Tester: 5 days). Learn more →

Credits · What if I run out of credits?

Generation is blocked when balance is insufficient — Studio shows a paywall. Upgrade or wait for the next pool if on a monthly plan. Unused seconds do not carry over after expiry. Learn more →

Video Generation · Why can’t I download a preview?

Free previews are for review only. Paid plans unlock downloadable masters and commercial license entitlement on active subscriptions. Learn more →

Video Generation · How long does a render take?

Most short clips finish in a few minutes. Longer videos are split into segments and stitched automatically. You receive an email when the job is ready. Learn more →

Video Generation · My generation failed

Open Troubleshooting for common causes (prompt/media, provider outage, credit debit). Retry from Studio or open a support ticket with the job ID from Dashboard. Learn more →

Templates · How do category templates work?

Use How to use and the landing showcase categories for starting points. Templates guide compose settings — they do not invent finished customer videos. Learn more →

AI Models · What is the difference between Standard and Premium 4K?

Standard targets HD commercial output. Premium 4K unlocks the cinematic 4K path at $249/mo with the same 2000-second monthly pool. Model routing follows your active tier. Learn more →

Enterprise · What is Authorized Identity Preservation?

Identity-consistent generation is for authorized use only — not unauthorized face-swap or deepfake. Enterprise buyers should discuss authorized workflows on the Enterprise page. Learn more →

Enterprise · How do I book an enterprise demo?

Use Schedule Demo or the Enterprise form. Leads are stored only when submitted — we do not seed fake pipeline deals. Learn more →

API · Where are API docs?

Start at /docs and the Developers page. Public API surface expands over time — do not assume undocumented endpoints. Learn more →

Security · Where are trust and AI policies?

See Trust & Safety, AI Usage Policy, Privacy, and Terms. Report abuse via support email or a Security-category ticket. Learn more →

Technical Issues · Studio looks broken in my browser

Use a current Chromium-based browser or Safari. Disable aggressive content blockers on rtasstudio.com. Clear cache if assets fail to load after a deploy. Learn more →

Technical Issues · Is the platform down?

Check System Status for live health probes. If generation providers are degraded, jobs may fail until recovery — credits handling follows product rules, not invented SLAs. Learn more →