Refund Policy

1. Payment processing partner

All paid plans, subscriptions, and Credit packs for RTAS Studio AI are sold through our authorized third-party payment provider — which may act as Merchant of Record where applicable — not by RTAS Digital Marketing Company as the payment seller. That means:

• Our authorized third-party payment provider is the legal seller of the purchase to you where Merchant of Record applies.
• Payment is collected by our authorized third-party payment provider; the provider (often with our product name) may appear on your bank or card statement.
• Our authorized third-party payment provider calculates and remits applicable sales tax, VAT, or GST and issues the official invoice/receipt where required.
• Refunds and payment disputes for the purchase are handled by our authorized third-party payment provider under its buyer terms and refund policy.
• RTAS Digital Marketing Company does not receive your full payment card details for checkout, never stores full payment card numbers, and does not pay refunds directly to your card or wallet.

2. How this Policy relates to the payment provider

This page describes how RTAS Studio AI works as a digital service and how we cooperate with our authorized third-party payment provider on billing issues. For the binding buyer refund and withdrawal rules that apply to your Transaction, see the buyer terms and refund policy presented at checkout and in your purchase confirmation (as updated by the provider from time to time).

• Use the receipt, invoice, or “Manage subscription” links in your purchase confirmation email.
• Follow the refund or cancellation options provided by our authorized third-party payment provider.
• Provide your purchase email, order/receipt ID, and reason when prompted.

3. Plans, Credits & digital delivery

RTAS Studio AI delivers digital AI generation capacity. Credits are computational AI resources — not ownership of media, not a cash wallet, and not a transferable property interest beyond use of the Service under our Terms. One (1) Credit equals one (1) second of rendered video unless otherwise stated at checkout. Once generation starts or Credits are consumed, the digital service has been performed. Except where mandatory consumer-protection law requires otherwise, Transactions are generally non-refundable and non-exchangeable after delivery or use — consistent with standard Merchant of Record practice for digital products.

• Tester: USD 5 · 30 Credits · 5-day access — treated as delivered digital goods once the Credit allotment is available in your account, unless a technical fault prevented access entirely.
• Standard: USD 89/month · 2000 Credits per billing period.
• Premium: USD 249/month · 2000 Credits per billing period.
• Taxes (sales tax, VAT, GST) are calculated by our authorized third-party payment provider at checkout where applicable.
• Generation speed depends on GPU availability and load; queue time alone is not a refundable defect.

4. When refunds may be available

Refunds are decided and issued by our authorized third-party payment provider, not paid out of RTAS Digital Marketing Company's bank account to you. Without limiting your mandatory consumer rights, refunds may be available where:

• Applicable law gives you a statutory cooling-off / withdrawal right (for example, certain EU/UK consumer digital-content rules — windows and waivers are set out in the provider's refund policy presented at checkout).
• Our authorized third-party payment provider grants a discretionary refund (requests submitted within fourteen (14) days of the Transaction date may be considered; a request within that period does not guarantee approval).
• There is a duplicate charge, billing error, or you were charged after a cancellation that had already taken effect.
• There is evidence of a material technical or product defect that prevents access as described, after reasonable attempts to resolve it.

5. What is not a refundable defect

The following do not, by themselves, entitle you to a refund (except where mandatory law requires otherwise):

• Artistic preference, stylistic taste, or subjective dissatisfaction with AI-generated output.
• Third-party outages or degradation of cloud, GPU, model-provider, CDN, or payment infrastructure — no automatic refund.
• Violations of our Terms of Service, AI Usage Policy, or Trust & Safety rules — including refunds requested after misuse.
• Unused Credits remaining at the end of a billing period (unused Credits are not automatically cashed out).
• Plan upgrades or downgrades that immediately change billing or Credit allotments according to checkout and account rules.

6. How to request a refund

Because our authorized third-party payment provider is the seller and holds the payment where Merchant of Record applies, request refunds and manage billing through that provider:

• Use the “View receipt” or “Manage subscription” link in your transaction confirmation email.
• Use the customer portal or support options provided by our authorized third-party payment provider.
• Provide your purchase email, order/receipt ID, and reason when prompted.

7. Product support from RTAS (not card refunds)

For product access, account, or generation issues, contact RTAS Digital Marketing Company at support@rtasstudio.com or contact@rtasstudio.com. We can help troubleshoot and, where appropriate, share context with our authorized third-party payment provider. We cannot reverse a card charge ourselves. If you have a persistent technical defect that blocks use of what you paid for, contact us first; if unresolved, escalate the refund request to our authorized third-party payment provider with details of the issue.

8. Subscriptions, cancellations, upgrades & downgrades

You may cancel a subscription at any time through the manage-subscription links in your confirmation email or the customer portal of our authorized third-party payment provider to stop future renewals. Cancellation typically takes effect at the end of the current billing period and does not, by itself, create a refund for the period already paid — unless required by law or approved by the provider. Upgrades and downgrades may take effect immediately and may adjust billing and Credits. Unused Credits in a paid period are not automatically cashed out.

9. Fraudulent refunds, chargebacks & account action

Fraudulent or abusive refund requests may result in suspension or termination of your RTAS Studio AI account. Please contact our authorized third-party payment provider (and, for product issues, support@rtasstudio.com or contact@rtasstudio.com) before filing a chargeback or bank dispute. Premature chargebacks can delay resolution. While a chargeback or payment dispute is investigated, access to the Product may be temporarily suspended. This does not limit rights you may have under card-scheme or consumer-protection rules.

10. Processing time

If our authorized third-party payment provider approves a refund, it processes the credit to your original payment method where possible, typically within fourteen (14) days of approval. Your bank or card network may take additional time to post the credit.

11. Contact

Product & account support: support@rtasstudio.com · contact@rtasstudio.com. Website: https://rtasstudio.com. RTAS Digital Marketing Company · Operating from Pakistan. Billing, receipts, cancellations, and refund requests for paid Transactions: use the links in your purchase confirmation email and the customer portal of our authorized third-party payment provider. Related documents: Terms of Service (/terms), Privacy Policy (/privacy), Cookie Policy (/cookies), Refund Policy (/refund).