Help Center · FAQ

Common questions by category

Clear answers for first-time creators and returning teams. Use Help search for keyword lookup.

Account

Sign-in, verification, profile, and access.

Where do I start after signing up?

Open your Dashboard to see credits, then launch Studio. A short welcome guide appears on first visit. Verify your email if prompted — Studio requires a verified account.

How do I verify my email?

Check your inbox for the RTAS verification link. If it expired, use Check email / resend from the auth flow. Unverified accounts cannot open Studio or Dashboard.

I cannot sign in

Confirm you are using the same method you registered with (email/password vs Google). Password accounts cannot be silently taken over by Google. Use Forgot password if needed.

Billing

Plans, renewals, invoices, and Paddle MoR.

What plans are available?

Tester $5 · 30 seconds · 5 days. Standard $89/mo · 2000 seconds. Premium 4K $249/mo · 2000 seconds. Checkout is processed by Paddle as Merchant of Record when live.

How do renewals and invoices work?

Paid subscriptions renew on the billing cycle shown in Dashboard. Invoices and purchase history appear under Billing when your payment provider has recorded them — we never invent invoice rows.

Where is the refund policy?

See the Refund Policy page. Refunds for MoR purchases follow Paddle’s process plus our published policy.

Credits

Credit math, pools, expiry, and usage.

What is a credit?

1 credit equals 1 second of finished video. Your plan grants a credit pool that expires at the end of the billing period (Tester: 5 days).

What if I run out of credits?

Generation is blocked when balance is insufficient — Studio shows a paywall. Upgrade or wait for the next pool if on a monthly plan. Unused seconds do not carry over after expiry.

Video Generation

Compose, render, stitch, and downloads.

Why can’t I download a preview?

Free previews are for review only. Paid plans unlock downloadable masters and commercial license entitlement on active subscriptions.

How long does a render take?

Most short clips finish in a few minutes. Longer videos are split into segments and stitched automatically. You receive an email when the job is ready.

My generation failed

Open Troubleshooting for common causes (prompt/media, provider outage, credit debit). Retry from Studio or open a support ticket with the job ID from Dashboard.

Templates

Category templates and starting points.

How do category templates work?

Use How to use and the landing showcase categories for starting points. Templates guide compose settings — they do not invent finished customer videos.

AI Models

Providers, quality tiers, and 4K.

What is the difference between Standard and Premium 4K?

Standard targets HD commercial output. Premium 4K unlocks the cinematic 4K path at $249/mo with the same 2000-second monthly pool. Model routing follows your active tier.

Enterprise

Teams, demos, proposals, and Identity Preservation.

What is Authorized Identity Preservation?

Identity-consistent generation is for authorized use only — not unauthorized face-swap or deepfake. Enterprise buyers should discuss authorized workflows on the Enterprise page.

How do I book an enterprise demo?

Use Schedule Demo or the Enterprise form. Leads are stored only when submitted — we do not seed fake pipeline deals.

API

Developer docs and integration paths.

Where are API docs?

Start at /docs and the Developers page. Public API surface expands over time — do not assume undocumented endpoints.

Security

Auth, authorized use, and trust policies.

Where are trust and AI policies?

See Trust & Safety, AI Usage Policy, Privacy, and Terms. Report abuse via support email or a Security-category ticket.

Technical Issues

Errors, browsers, and troubleshooting.

Studio looks broken in my browser

Use a current Chromium-based browser or Safari. Disable aggressive content blockers on rtasstudio.com. Clear cache if assets fail to load after a deploy.

Is the platform down?

Check System Status for live health probes. If generation providers are degraded, jobs may fail until recovery — credits handling follows product rules, not invented SLAs.